Web Seminar: Hearing All Voices: Race, Ethnicity, Language, and the Patient Experience
Disparities Solution Center Web Seminar Series in Partnership with the Health Research and Educational Trust of the American Hospital Association (HRET):
Hearing All Voices: Race, Ethnicity, Language, and the Patient Experience
Tuesday, October 22nd, 2013
3:00-4:00 pm ET
Focusing on strategies to improve quality, address disparities, and achieve equity will be essential in a time of rapid healthcare system change. In an effort to provide the latest tools and guidance on these efforts, the Health Research and Educational Trust of the American Hospital Association and the Disparities Solutions Center at Massachusetts General Hospital are hosting a webinar, “Hearing All Voices: Race, Ethnicity, Language, and the Patient Experience” on Tuesday, October 22nd, from 3-4 pm ET.
Please join us for a presentation by Karen Donelan, ScD, EdM, Senior Scientist at the Mongan Institute for Health Policy and Associate of the Disparities Solutions Center at Massachusetts General Hospital. Measuring patient-reported outcomes is an essential component of quality assessment, yet patient experience surveys often under-represent racial, ethnic, and linguistic minorities. This seminar will highlight:
· What we know about the patient experience and how it leaves voices out
· Research, evidence and data that indicates there's variations in experience by race and ethnicity, and reflect broadly on the research
· Strategies that organizations can take to get at the patient experience (HCAPHS)
· Shortcomings of the current tools
· Lessons learned and results from the MGH survey
· Key take-home points and perspectives on where this field is going
If interested in attending, please register here.