What is the process to use the facility?
How do my samples get there?
Samples should be brought by the user directly to the facility.
How should I prepare my samples?
Sample preparation may vary depending upon the stability characteristics of the drug and matrix. The specific procedures will be determined for each project.
How long does it take?
This is entirely dependent upon the complexity of the analytical method and cannot be generalized.
How do I know that my samples are processed?
An e-mail will be sent to the project leader when results become available.
How do I get my results?
Results will generally be sent to the project leader by e-mail.
How am I billed?
Users will be billed using a PO number.
What is the user feedback process?
Please e-mail any comments to firstname.lastname@example.org.