Research Informatics Operations (RIO) Contact List

If you have a patient care critical (PCC) issue that requires immediate assistance, please contact the Help Desk at: 617-632-3399. Otherwise, please browse RIO contacts by application, or the complete contact list below...

Contacts by Application

 

  Clinical Trials / Study Management

  InForm

  • Electronic CRF design and development
  • Training
  • Electronic CRF data extraction and data transfers
  • Electronic CRF missing form development
  • Account access
  • Service interruptions

 

For non-PCC issues, submit an IS Service Desk ticket and indicate “InForm – DFCI” in the "Application In Use" field.

If you do not have a Partners login, please email:
dfciinform@dfci.harvard.edu

  OnCore

  • Subject registration assistance

  • Treatment arms development and modifications

  • Calendars and Budgets

  • Epic integration (study / subject issues; Beacon treatment plan or timeline issues)

  • Subject integration (Pedi COE, BOE, CORIS)

  • Study integration issues (CORIS, Velos Investigational Drug Dictionary, Via Pathways, DF/HCC Website)

  • Training requests

  • Report requests

  • Account access

  • Permission modifications

  • Service interruptions


For non-PCC issues, submit an IS Service Desk ticket and indicate “Oncore – DFCI” in the "Application In Use" field.

If you do not have a Partners login, please email:
OncoreSupportService@partners.org

  OncPro, OHRS Submit, p360  

  • Account access

  • New functionality requests

  • Training

  • OncPro Integration issues (Epic, Via Pathways, OncDRS, LiveLink)

  • Permission modifications

  • Service interruptions

 

The Office for Human Research Studies (OHRS) grants OncPro, OHRS Submit, p360 access to new users. Access cannot be requested with an IS Service Desk  ticket. Click here to be routed to the OHRS System Access Request page

For other non-PCC issues, submit an IS Service Desk ticket and indicate “OncPro – PHS” in the "Application In Use" field.

  eSign

  • eSign is the standard of care and research protocol approval workflow for DFCI Nursing/Chemo Order Set and DFCI Epic/Beacon.

 

For access to eSign, bug reports, and enhancement requests: email COE Builders at COEBuilders@partners.org

 

  Research Administration

  Nucleus, Dollar Density, CURE

  • Account access

  • Service interruptions

  • New functionality requests

  • Training

  • Reporting

 

Email: Tom Leonard at Thomas_Leonard@dfci.harvard.edu

For escalation and/or urgent requests, you may also contact Erica Woulf, Senior Director, Research Informatics for Operations.

Key Contacts

LEADERSHIP

   
Erica Woulf

Senior Director,  Research Informatics for Operations 

erica_woulf@dfci.harvard.edu

Irina Kamis Director, Customer Experience Operations

irina_kamis@dfci.harvard.edu

Christopher Miller Director, Product Strategy Operations 

christopher_miller@dfci.harvard.edu

John Orechia Director, Research Data Governance and Integrity Operations john_orechia@dfci.harvard.edu